Replacement Policy
At Prasad Alankar, we are committed to ensuring that you receive high-quality jewelry that meets your expectations. Please review our Replacement Policy carefully before initiating a replacement request.
1. Replacement Request Timeframe
- For Damaged Products:
If you receive a damaged or defective product, you must request a replacement within 48 hours of delivery.
- For Non-Damaged Products:
If you wish to replace a product that is not damaged (for a different design or style), you must place your replacement request within 7 days of delivery.
2. Proof and Verification Process
Non-Damaged Exchanges:
When requesting a replacement for a product that is in perfect condition, you must provide a video proof showing that the product is original, unused, and undamaged.
Our team will review this evidence to verify the product’s condition.
Damaged/Defective Products:
Clear photographs And an unboxing video showcasing the damage or defect is required, along with your order details and proof of purchase.
3. Return Packaging and Documentation
- Original Packaging:
All products must be returned in the original packaging along with all accompanying documents, such as the bill, warranty card, certificate, and any tags.
- Repackaging Proof:
We require that you record a video while repackaging the product in its original box. This is essential for our verification process.
4. Responsibility During Return Shipment
Packaging Safety:
Customers are responsible for packing the product safely for the return shipment. We are not responsible for any damage that occurs during transit due to inadequate packaging.
If the product is damaged during return shipping due to improper packing, the replacement request will be rejected.
5. Price Adjustment for Replacements
- Equal or Higher Value Items:
For replacements, the new product must be of equal or higher value than the original item.
If the replacement product is of higher value, the price difference must be paid by the customer in advance.
- No Price Compensation:
There will be no refund of any delivery charges on the original order if a replacement for a non-damaged item is requested.
6. Return Delivery Logistics
Tracking Requirements:
In areas where return pick-up is not available, customers must ensure that the product is safely packed and ship it using a reliable courier service.
Please provide us with the tracking number once the return is dispatched.
7. General Conditions
- No Multiple Replacements:
Once a product has been replaced, further replacement requests for that item will not be accepted.
- Proof of Purchase:
Always include your order number or invoice with your replacement request.
- Processing Time:
Replacement requests will be processed within 7–10 business days after our team verifies the evidence and confirms the product’s condition.
- Customized Orders:
Customized or personalized orders are non-replaceable unless there is an error on our part (such as a manufacturing defect or incorrect customization). Please verify your design details before confirming the order.
Additional Terms & Conditions
Any disputes arising out of the replacement process will be subject to the jurisdiction of Nashik, Maharashtra.
 Proof of Purchase: Always include your invoice or order number when requesting a return, refund, or replacement.
Processing Time: Refunds and replacements will be processed within 7-10 business days after our team completes their verification.
Force Majeure: We shall not be held responsible for delays or issues resulting from unforeseen events (e.g., natural disasters, system failures, or circumstances beyond our control).
Modifications: We reserve the right to update or modify these policies at any time without prior notice. Customers are advised to review these policies periodically.
Customer Support: For any inquiries or concerns regarding returns, cancellations, or replacements, please contact us at Prasadn.u.789@gmail.com or 9503876240.
Disclaimer: By placing an order with us, you agree to these terms and conditions. The final interpretation of these policies resides with our management.