Refund & Return Policy

We at Prasad Alankar are committed to ensuring a smooth and secure shopping experience for our customers. Please read our refund and return policy carefully before making a purchase.

1. Damaged or Defective Products

Eligibility:
If you receive a damaged or defective product, you are eligible for a full refund or replacement.
Proof Required:
You must share a clear unboxing video showing the issue along with your invoice or order number (proof of purchase). Without this, no refund or replacement will be processed.
Approval Process:
Our team will verify the submitted proof. Once approved, your refund or replacement will be initiated.
Refund Method:
Refunds will be issued to the same payment method used during the purchase. Processing time is 7–10 working days after approval.

2. Non-Damaged Product Returns

We allow returns for products that are not damaged, but with certain terms:

- Return Charges:
  In such cases, you will bear both the initial delivery charges (ex., ₹60–₹80) and return shipping charges (Ex., ₹90–₹180). These charges will be deducted from the refund.
- Condition Requirements:
  The product must be:
  - Unused
  - In original condition
  - With all packaging, tags, boxes, certificates, and accessories intact.
- Repackaging Proof:
  You must share a video while repacking the product in the same box and wrapping. This helps ensure the return is valid.
- Refund Deductions:
  Your refund will be reduced by:
  - To & Fro Delivery Charges
  - Applicable taxes, payment gateway, or platform fees.
- Approval Process:
  Refunds will be issued only after our quality check team approves that the product is unused and in resalable condition.
  - If the returned product is found used, worn, or damaged, no refund will be given.

3. General Guidelines & Notes

Time Limit for Returns:
You must raise any refund or return request within 48 hours of delivery.
Return Method:
Return pick-up may not be available in all areas. In such cases, the customer must ship the product to us and share the tracking details.
Packaging Responsibility:
We are not liable for items damaged in return transit. Pack the item safely and securely with the same protective materials.
Replacement Products:
If you opt for a replacement, it must be of equal or higher value. Price difference (if any) must be paid in advance.
No Replacement of Replaced Items:
Once a product is replaced, it cannot be returned or replaced again

4. Legal & Location-Specific Notes (Maharashtra, India)

Our business is based in Nashik, Maharashtra, and all disputes are subject to Nashik jurisdiction.
Taxes such as GST are applied as per Indian laws and will not be refunded unless mandated by law.

Contact for Returns / Refunds:

Email: Prasadn.u.789@gmail.com
Phone/WhatsApp: 9503876240
Address: Prasad Alankar, Konark Nagar, Nashik-03, Maharashtra

Additional Terms & Conditions

Proof of Purchase: Always include your invoice or order number when requesting a return, refund, or replacement.
Processing Time: Refunds, Cancel And replacements will be processed within 7-10 business days after our team completes their verification.
Force Majeure: We shall not be held responsible for delays or issues resulting from unforeseen events (e.g., natural disasters, system failures, or circumstances beyond our control).
Modifications: We reserve the right to update or modify these policies at any time without prior notice. Customers are advised to review these policies periodically.
Customer Support: For any inquiries or concerns regarding returns, cancellations, or replacements, please contact us at Prasadn.u.789@gmail.com or 9503876240.
Disclaimer: By placing an order with us, you agree to these terms and conditions. The final interpretation of these policies resides with our management.